Frequently Asked Questions
Everything you need to know about your Omega Shoes experience.
How do I determine the right shoe size for me?
We provide a comprehensive size guide on each product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between athletic and formal styles.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unworn footwear in its original packaging. Simply visit our returns portal to generate a prepaid shipping label.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your shoes sooner.
Are Omega Shoes made from genuine leather?
Yes, our premium collections use top-grain genuine leather. We also offer a dedicated vegan-friendly line made from high-quality synthetic microfibers for eco-conscious customers.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.
How should I care for my new shoes?
To prolong the life of your shoes, we recommend using a weather-protectant spray before the first wear and using shoe trees to maintain their shape when not in use.